来自《犯罪心理 第8季 第9集 第9集》

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  Going off script in what ways?
  什么叫脱离范本
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  We have a set algorithm of questions
  我们有一套与客户提出的问题
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  depending on what the customer's calling about.
  对应的标准回答
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  We review transcripts regularly,
  我们会定期检查记录
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  and Carl was perfectly fine with some customers.
  卡尔在对待一些客户时做得很好
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  But with others, he'd be verbally abusive for no reason.
  但是对其他客户他总是无缘由地出言不逊
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  Clear.
  安全
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  It's clear!
  安全
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  There's nobody here.
  家里空无一人
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  Guys, look at this knife.
  伙计们 来看看这把匕首
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  Is this who Carl Finster thinks he is?
  卡尔·芬斯特是不是觉得自己就是它
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  Why does my card keep getting rejected?
  为什么我的信用卡总是被拒