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There is a hierarchy of appeals;
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if somebody makes a mistake, you know how to appeal.
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This, of course, all makes it efficient.
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Now we know that bureaucracies are often inefficient.
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So how to reconcile this?
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Well it's not that Weber was totally insensitive to
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the problem of inefficiencies of bureaucracies,
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and he formulated it
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how that bureaucracies are caught
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between formal and substantive rationality.
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That's the way how I would probably defend Weber--to say
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he was not that naive to believe that bureaucracies are always efficient.