on installing waterless urinals in the men's room -- genius.

男厕所安装无水便池的主意真是太有才了
Thank you, Lydia.

谢谢莉迪亚
I've been in a creative-management zone

从我们合作开始
since we've started collaborating.

我就一直在创新管理
As have I.

我也是
In fact, last night, after we were vertically integrating,

实际上昨晚在我们垂直结合之后
I came up with this.

我想出了这个
"Wallflower members can only cancel their membership

"壁花公司会员若要取消会员必须
in person."

亲自来"
It's crackerjack, right?

是不是特别棒
Our cancellation rates will plummet!

我们的取消率会骤跌
But won't our customer-service complaints skyrocket?

但是我们的客服服务投诉不会暴增吗