-
so what really makes a difference to some extent
-
is the personality of the individual who is driving for the change.
-
That has to do with their passion
-
and of course their personality characteristics.
-
Those dovetail with these things you see on the right,
-
people's ability to frame a message in a constructive way.
-
That is, create an argument that defends the change
-
that they think needs to be made,
-
and an argument that's persuasive, compelling,
-
it draws people in rather than turns them away, etc.
-
That framing becomes very important,
-
and I'll give you some examples of that today.