it draws people in rather than turns them away, etc.

能引人加入而非拒人于千里之外
That framing becomes very important,

这一定位非常重要
and I'll give you some examples of that today.

等会我会讲些例子
Next is the diplomacy of course.

下一点则是交际手腕了
You can kind of the bull in the china shop,

你可以是莽撞闯祸的人
rant and rave about how bad things are,

到处咆哮事情有多么的糟糕
but very often that doesn't get things done.

但通常情况下这并不能解决问题
And a diplomatic approach where you bring people into the team,

运用好的交际手腕你能吸引人加入团队
encourage others to join the whole course

鼓励其他人参与整个进程
can really make a big difference,

结果会大为不同
and some people have been very good at that.

有些人对此十分在行
Deputizing is another thing we talk about at The Rudd Center.

我们在路德中心也常谈及代理