Now if you'll just stay on the phone for a moment and talk to me.

你能不能就跟我好好说会儿话
- Just talk to me. - Of course.

-别照本宣科 -好的
I'm not even clear- I mean,

我不太明白
I don't actually understand what it is I'm trying to order.

我想订的这个到底是什么
Is wireless the same as Wi-Fi?

无线网络和无线上网是一回事吗
And what do either of them have to do with broadband?

这两者跟宽带又是什么关系
Mrs. Greenslade, since the account is not in your name,

格林斯莱德太太由于您不是开户人
before we can make any changes,

在我们做任何改动之前
we need to verify details with the account holder.

需要与开户人核对信息
Can I please speak to the account holder?

能麻烦您转接给开户人吗
What?

什么
I'm asking if I can talk to the account holder.

能麻烦您让开户人接电话吗