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He wants to bring out the intuition
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and make plausible the idea
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that what confers moral worth on an action is that it be done because it's right
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He says suppose there's a shopkeeper
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and an inexperienced customer comes in.
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The shopkeeper knows that he could give the customer the wrong change,
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could shortchange the customer and get away with it;
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at least that customer wouldn't know.
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But the shopkeeper nonetheless says,
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"Well, if I shortchange this customer,
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word may get out, my reputation would be damaged,
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and I would lose business,