Shall I give you my account number?

需要账号吗
- You keyed it in. I have it here. - You have it up? Okay.

-您已经键入了我这里能看到 -你看到了是吗那好
I was told that I needed pre-approval for these surgeries...

我被告知需要预先确认那些手术
Yes, I'm showing that this procedure was not approved.

是的这里显示没有确认
Yes, it was denied.

是的被拒绝了
This operation is an elective procedure. It's not covered by...

该手术只能选择一项它不包括...
No, those are four different operations. It's very complicated.

不那是4个不同的手术非常复杂
I'm reinventing myself. This is a whole new look,

我要改头换面需要一个新形象
So it's not just one thing,

所以这不仅仅只有一项
But they're all approved by my doctor.

而且我的医生已经全部确认了
Your doctor's approval is not the issue, Ma'am.

夫人您医生的确认不是问题
- But this is not... - Madam. Our guidelines specify

-但这不是... -夫人我们的规定明确指明