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government officials were all picked by political patronage
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and they, very often, were incompetent.
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We set up--this is not a new idea,
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this goes back to China thousands of years ago,
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but it started to be widely done--
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So you had a Civil Service exam that established your competence.
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So, you had competent people
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with their typewriters and carbon papers.
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Also, the filing cabinet--
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that sounds like a minor thing--
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was invented in the 1890s.
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Before that, people used to put papers in piles,