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They can't remember something or they have some sort of blackouts and so on.
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And the analyst tells them something
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and at one point they get this insight
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and they realize what— why they've blinded themselves, why they can't remember,
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and for Freud this is what happens.
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Freud originally attempted to get these memories out
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through hypnosis
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but then moved to the mechanism of free association and,
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according to Freud, the idea is
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patients offer resistance to this
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and then the idea of a psychoanalyst
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is to get over the resistance